Changing your profile during active work
Identity, photo, and payout changes are restricted while work is live — and identity changes need re-verification.
Approved experts have guardrails around identity-related changes. The purpose is narrow and worth stating plainly: a client must be able to rely on the verified person they hired being the person doing the work, and on the payout destination not moving while their money is in escrow.
What is restricted, and when
| Change | With active work | With no active work |
|---|---|---|
| Name or email | Blocked | Allowed — pauses expert status pending review |
| Profile picture | Blocked | Allowed — pauses expert status pending review |
| Re-point payout account | Blocked | Allowed |
| Availability | Allowed | Allowed |
| Hourly rate | Allowed | Allowed |
| Skills and certifications | Allowed | Allowed |
| Service content | Allowed | Allowed — may re-enter review |
Why an identity change pauses expert status
Changing your name, email, or photo — even with no active work — puts your account back in front of a reviewer and pauses expert features until they approve. It is the same check that let you in, applied to the thing that changed. Plan around it: do not change your display name the week you expect to submit a proposal.
The things you actually tune often — availability, rate, skills, your services — are deliberately not restricted. Only identity and payout destination are.
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