Terms of Service

Your contracting party for the Platform is STORESWIKI LLC, a limited liability company formed in the State of Delaware, United States of America in 2022, registered office Lewes, Delaware, United States of America. All products offered under the StoresWiki brand, including AutoGineer, are operated by STORESWIKI LLC.

We operate internationally, including in the United States and the rest of North America; Europe, including the European Economic Area and the United Kingdom; the Middle East; Asia. Availability of particular features may differ by country because of payment, tax, sanctions or licensing constraints.

Joint ventures and group delivery

We deliver and support the Platform together with joint-venture partners. These partners may provide engineering, operations and regional support, and may process your information as our service providers for those purposes:

• •QURB LLC FZ (United Arab Emirates) — regional delivery, operations and support for the Middle East.
• •AGILE CONSULTANCY SERVICES AB (Sweden) — engineering, delivery and operations support for Europe.

Unless a separate written agreement with you says otherwise, STORESWIKI LLC remains your contracting party and remains responsible to you for the Platform. Naming these partners does not create a contract between you and them, and does not make them liable to you for the Platform.

These words are used throughout with the following meanings. They describe real objects and states in the Platform, not abstractions.

Client

A user who posts a Job, orders a Service, accepts an Offer, or funds a Project.

Expert

A user whose application to provide services has been approved by us and whose identity has been verified, permitting them to submit Proposals, publish Services and be paid.

Job (Hire Request)

A Client's public request for automation work, including a description, requirements, timeline and budget range, which Experts may apply to.

Proposal

An Expert's application to a Job, stating a price, a delivery time and the number of revision rounds included.

Service

A packaged offering published by an Expert with fixed scope, price and delivery time, which a Client may order directly.

Custom Offer

A bespoke price and scope sent by an Expert to a specific Client in a conversation.

Contract

The agreement formed between a Client and an Expert once an engagement is accepted, recording price, currency, delivery time and revision allowance.

Project

The workspace in which an accepted Contract is delivered: requirements, milestones, deliverables, messages, time logs and activity history.

Milestone

A named portion of a Contract with its own amount, submitted by the Expert and approved by the Client, releasing that portion of the funds.

Escrow

The holding of a Client's funded amount by our payment processor after the Client has paid but before the Expert has been paid.

Platform Fee

The percentage of an engagement we retain, deducted before an Expert is paid.

Deliverable

A file, workflow, document or other output submitted by an Expert through the Platform.

Template

A workflow file published in our template library, whether by us or by a user.

AutoGiny

Our AI assistant, which can draft text such as a Proposal cover letter from your own profile and a Job description.

You must be at least 18 years old and able to enter into a binding contract. You must not use the Platform if you are located in, ordinarily resident in, or acting on behalf of a person in a country or region subject to comprehensive sanctions, or if you are a person with whom we are prohibited from dealing under applicable sanctions or export-control laws.

• •One person or organisation, one account. Do not create multiple accounts to evade limits, moderation, fees or a suspension.
• •Your account information must be accurate and kept up to date. Payouts and tax reporting depend on it.
• •You are responsible for everything done under your account. Keep your credentials secret and enable two-factor authentication, which we provide.
• •You must tell us promptly if you believe your account has been accessed without your authorisation.

We may verify any information you give us. We may refuse, suspend or close an account where information is false, where verification fails, where we are required to by law, or where continued access presents an unacceptable risk of fraud, chargebacks or harm to other users.

Applying to become an Expert is free and open. Approval is not automatic and is not a right.

• •You submit an application describing your background, skills, platforms, portfolio and professional summary. You may save a draft and finish later.
• •We review applications manually. We may approve, decline, or ask for more information. We are not obliged to give detailed reasons for a decision.
• •Approved Experts must complete identity verification (currently through Stripe Identity, which involves a government-issued document and a selfie) before they can take paid work or interact with Clients on paid engagements.
• •To be paid, you must onboard to our payout processor (currently Stripe Connect) and accept its terms. We cannot pay an Expert who has not completed this.
• •Skills shown on your public profile are those we have approved. We may remove a skill claim we cannot substantiate.

Experts are independent contractors. Nothing on the Platform creates an employment, agency, partnership or joint-venture relationship between you and us. You decide whether to bid, what to charge, and how to perform the work. You are solely responsible for your own taxes, social contributions, insurance, licences and compliance with the law where you operate.

There are three ways a Client and an Expert can begin working together. In each case, the resulting Contract for the work is between the Client and the Expert. We are not a party to it.

Ordering a Service

An Expert publishes a Service with a fixed scope, price, delivery time and revision allowance. A Client orders it directly. Because the Expert has published the terms in advance, no separate acceptance is required.

Posting a Job and selecting a Proposal

A Client posts a Job with requirements, a timeline and a budget range. Approved, verified Experts may submit Proposals. The Client reviews Proposals and may shortlist, decline, message or select an applicant. Selecting an applicant sends them a Contract; when they accept, the Client funds it.

Custom Offer

An Expert may send a specific Client a Custom Offer in a conversation, with its own amount and delivery time. Acceptance by the Client forms the Contract.

We may limit how many Jobs a Client may post, or how many Proposals an Expert may submit, on a free plan or as an anti-abuse measure. Current limits are shown in the product.

Once a Contract is funded, delivery happens in the Project workspace. Both parties should keep everything material in that workspace: it is the record we rely on if a dispute is raised.

• •The Client provides requirements. Work cannot reasonably begin until they are provided, and delay in providing them is not the Expert's fault.
• •The Expert delivers through the Project: milestones, deliverables and file uploads, with an activity history and optional time logs.
• •A Contract states how many revision rounds are included. The Expert must provide those rounds. Neither party is obliged to go beyond the agreed number, and further revisions may be charged.
• •A deadline extension may be requested and must be accepted by the other party to take effect.
• •Either party may propose cancellation. A cancellation that both parties accept ends the Contract on the agreed terms.

Scope is what the Contract and the requirements say. A request that materially exceeds the agreed scope is new work, and the Expert may decline it or price it separately. Equally, an Expert may not treat clearly-stated requirements as optional.

The price of an engagement is set by the Expert or agreed between the parties. We charge a Platform Fee, expressed as a percentage of the engagement, which we deduct before paying the Expert. The current percentage, the minimum order amount, any extra-revision price and any applicable tax rate are shown in the product and may change.

• •A fee change applies to engagements created after the change. It does not retroactively alter money already released or an engagement already created.
• •Subscriptions, where offered, are billed in advance on a recurring basis until cancelled and are separate from Platform Fees on engagements.
• •Payment processing costs are borne as described in the product at the time of payment. Very small orders can cost more to process than they earn, which is why a minimum order amount exists.
• •Currency shown to you may be converted for display. The currency actually charged is shown at checkout and governs.

Taxes

Prices may be shown excluding tax. Where we are required to charge and collect a tax such as VAT or a sales tax, it is added and shown before you pay. You are responsible for providing accurate tax information, including any registration number needed for correct treatment.

Money on the Platform moves through a funded-then-released model. Understanding it matters, because it determines when each party is protected.

• •The Client pays the full engagement amount up front. Payment is taken by our payment processor through its hosted checkout; we do not receive or store your card details.
• •The funded amount is then held (escrow). The Client has paid, but the Expert has not been paid.
• •Funds are released to the Expert as the Client approves the work — per milestone on a staged Contract, or on completion otherwise.
• •We deduct the Platform Fee on release. The remainder becomes the Expert's balance.
• •Released funds reach the Expert through the payout processor. There is normally a settlement delay of about a day before the balance is withdrawable, and further time for the bank transfer itself.

If a payment fails, is reversed, or is charged back after funds have been released, we may recover the amount from the receiving party's balance or by other lawful means. Deliberately funding an engagement and then charging back rather than using the dispute process in section 12 is a serious breach of these Terms.

Payment, verification and payout services are provided by our processor under its own terms, which you accept when you use them. Its availability, limits and verification requirements are outside our control and can affect timing.

A Client should review a submitted milestone or completed work promptly and either approve it or say clearly what is missing against the agreed requirements. Approval releases the funds for that portion and cannot be undone by simply changing your mind afterwards.

Withholding approval of work that plainly meets the agreed requirements, in order to obtain free additional work or a discount, is a breach of these Terms. Equally, submitting work that does not meet the requirements and demanding release is a breach. Where the product applies a review window or an automatic release after a stated period of Client inaction, that period is shown in the Project.

Because funds are held before release, a refund is usually possible while the money is still in escrow, and much harder afterwards.

• •A Client may request a refund of a held amount through the Project. The Expert may accept it, or reject it, which escalates the matter to a dispute.
• •Where both parties agree to cancel, the agreed amount is returned to the Client and any agreed portion released to the Expert.
• •Money already released with the Client's approval is not automatically refundable. It becomes a matter between the parties, or a dispute if the ground is that the delivered work was not as agreed.
• •Subscription fees are charged for the period they cover. Cancelling stops future renewals; it does not by itself refund a period already started, except where local consumer law requires otherwise.
• •Platform Fees on a refunded engagement are returned with the refunded amount. Third-party payment-processing costs may not be recoverable.

Some consumers, including many in the European Economic Area and the United Kingdom, have statutory cancellation or withdrawal rights that cannot be excluded by contract. Nothing here removes a right you have by law, and where the two conflict, the law prevails.

The Contract for the work is between the Client and the Expert. We provide a dispute process because we hold the funds, not because we are a court, and our role is limited and practical.

• •Either party may open a dispute from the Project, stating what is wrong and attaching evidence.
• •Both parties can submit evidence. The Project record — requirements, messages, milestones, deliverables, time logs and activity history — is the primary material we consider.
• •A dispute may be cancelled by the party who raised it if the matter is settled.
• •Where a dispute concerns funds we still hold, we may decide how those funds are allocated between the parties, in whole or in part, and give effect to that decision.
• •We aim to be fair and consistent, on the evidence in front of us. We are not able to investigate off-Platform arrangements, and we will generally not act on evidence that only exists outside the Platform.

After a completed engagement, both parties may leave a review. Reviews and derived metrics — such as ratings, success score, on-time rate and completion rate — are calculated from real engagement data and shown publicly.

• •A review must reflect a genuine engagement and your honest experience.
• •Do not offer, solicit, exchange or pay for reviews, and do not condition payment or approval on receiving a favourable one.
• •An Expert may publish a single response to a review they have received.
• •We may remove a review that breaches these Terms, contains unlawful or abusive content, discloses another person's private information, or is off-Platform solicitation. We do not remove a review simply because its subject dislikes it.

You must not use the Platform to do any of the following.

• •Take an engagement off-Platform to avoid fees, or ask another user to pay you directly for work introduced through the Platform.
• •Post contact details, external payment links or off-Platform solicitation in a listing, Job, Proposal, review or attachment.
• •Misrepresent your identity, experience, credentials, portfolio or location, or present someone else's work as your own.
• •Post unlawful, infringing, deceptive, harassing, hateful, sexually explicit or malicious content, or request work that would be unlawful.
• •Deliver malware, backdoors, credential-harvesting tooling, spam or engagement-manipulation systems, or automation intended to attack, scrape or overload systems you are not authorised to act on.
• •Circumvent moderation, fee calculation, limits, verification, suspension or any technical restriction of the Platform.
• •Scrape, bulk-download or systematically extract Platform data, or use automated means to access the Platform except through an interface we provide for that purpose.
• •Interfere with the operation or security of the Platform, or attempt to access another user's account or data.

Moderation and AI screening

Listings, Jobs, messages and uploads may be screened automatically, including by AI, and reviewed by our staff. A screening result may cause content to be held from public view pending human review. Automated screening is imperfect in both directions: a human decision by us overrides it, and you may ask us to review a decision that affects your content.

Our intellectual property

The Platform, its software, design, text, and the AutoGineer and StoresWiki names and logos are owned by us or our licensors. These Terms grant you no right to use them except to use the Platform as intended.

Your content

You keep ownership of what you upload. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for display, and transmit your content to the extent necessary to operate, secure, support and promote the Platform, and to comply with law. This licence ends when the content is deleted, except for copies we must retain for legal, accounting or dispute reasons and for anonymised or aggregated data that no longer identifies you.

Deliverables

Unless the Client and Expert agree otherwise in writing, ownership of a Deliverable passes to the Client when the Expert has been paid in full for it. Until then the Expert retains it. An Expert may retain rights in generally-reusable know-how, libraries and pre-existing components, and should say so clearly before the engagement if a Client needs full exclusivity.

Templates

Templates in our library are made available for you to use and adapt in your own automation environment. Where a template is contributed by a user, that user is responsible for having the right to contribute it. Third-party services referenced in a template are governed by their own terms, and their names and trademarks belong to their owners; a reference does not imply endorsement or affiliation.

Notice of infringement

If you believe content on the Platform infringes your rights, contact [email protected] with enough detail to identify the content and your right, and a statement of your good-faith belief. We will investigate and may remove content and act against repeat infringers.

AutoGiny can draft text for you — for example a Proposal cover letter generated from your own approved profile and the Job you are applying to. It is a drafting aid, not a representation by us.

• •Anything AutoGiny drafts is a draft. It appears in an editable field and is not sent anywhere until you choose to send it.
• •You are the author and sender of what you submit. You are responsible for its accuracy, including any claim about your experience.
• •AI output can be wrong, generic or unsuitable. Do not submit a claim about your track record that is not true, whatever a draft suggests.
• •To generate a draft we send relevant profile and listing text to a model provider. See our Privacy Policy for who those providers are.
• •We may limit, meter or withdraw AI features, and their availability is not guaranteed.

We aim to keep the Platform available and to improve it continuously, but we do not promise uninterrupted or error-free operation. We may change, suspend or discontinue features, and we may perform maintenance that makes the Platform temporarily unavailable.

Some features may be offered as beta, preview or experimental. Those are provided as-is, may change or be withdrawn without notice, and should not be relied on for anything critical.

We depend on third parties — payment processing, identity verification, hosting, email and model providers. An outage or a change in their service can affect the Platform despite our efforts.

You may stop using the Platform at any time and may ask us to close your account. Closure does not cancel obligations already incurred: a funded engagement, an open dispute, a chargeback, an unpaid fee or a tax record still stands.

We may suspend or terminate your access, remove content, withhold a payout, or reverse a release, where we reasonably believe that:

• •you have breached these Terms, in particular section 13;
• •your account is being used fraudulently, or for money laundering, sanctions evasion or another unlawful purpose;
• •verification has failed, expired or been withdrawn;
• •continuing presents a serious risk to other users, to us, or to our payment processors; or
• •we are required to act by law or by a payment processor.

Where it is lawful and practical to do so, we will tell you why and give you an opportunity to respond. Funds held for a suspended account are dealt with under sections 11 and 12 and applicable law, not forfeited to us as a penalty.

The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement and quiet enjoyment.

We are a marketplace. We do not guarantee the skill, honesty, availability or performance of any Expert, the quality or legality of any Deliverable, the accuracy of any listing, or that any engagement will be completed or produce a particular result. Approval and identity verification of an Expert mean that they passed our checks — they are not a warranty of their work.

Automation you deploy runs in your own environment and against your own third-party accounts. You are responsible for reviewing it, for the credentials you grant it, for testing it, and for the consequences of running it. We are not responsible for loss caused by automation you chose to deploy.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost data, business interruption, or loss of goodwill, however caused and on any theory of liability.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Platform and these Terms is limited to the greater of (a) the total Platform Fees we actually received from you in the three months before the event giving rise to the claim, and (b) one hundred United States dollars (USD 100).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

Because we are not a party to the Contract for the work, a claim about the work itself lies between the Client and the Expert. Each party agrees to indemnify us against claims, losses and reasonable costs arising from their own breach of these Terms, their own content, or their own conduct in an engagement.

These Terms and any dispute between you and us are governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws rules. You and we submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware, subject to the paragraph below.

If you are a consumer, mandatory consumer-protection law in your country of residence may give you rights and a forum that cannot be taken away by contract, and nothing here removes them. In particular, a consumer in the European Economic Area or the United Kingdom may be entitled to bring proceedings locally and to rely on local law.

Before starting formal proceedings, please contact us at [email protected] or through the in-product Support & tickets area and give us a genuine opportunity to resolve the matter. Most issues are resolved this way.

We may update these Terms as the Platform and the law change. The effective date at the top shows the current version. Where a change materially reduces your rights or increases your obligations, we will give reasonable advance notice through the Platform or by email before it takes effect.

Continuing to use the Platform after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Platform and close your account. A change does not retroactively alter an engagement already funded or money already released.

• •These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and us about the Platform.
• •If a provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest remains in force.
• •Our not enforcing a provision on one occasion is not a waiver of it.
• •You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, reorganisation or sale of assets.
• •We are not liable for failure or delay caused by events beyond our reasonable control.
• •Nothing in these Terms creates any right for a third party to enforce them, except that a joint-venture partner named in section 1 may rely on the limitations in sections 17 and 18.
• •Notices to you may be given in the Platform or to your account email address. Notices to us must be sent to the contact address in section 21.

STORESWIKI LLC, Lewes, Delaware, United States of America. Trading as AutoGineer at autogineer.com, part of the StoresWiki group of products (storeswiki.com).

For anything relating to these Terms, your account, an engagement or a dispute, contact [email protected] or open a ticket through the in-product Support & tickets area. Using the ticket system gives us the context to answer properly and gives you a record of the exchange.

Key service providers referred to in these Terms: Stripe, Inc. and its affiliates (card processing, escrow-style holding of funded amounts, identity verification (Stripe Identity) and expert payouts (Stripe Connect)); Amazon Web Services, Inc. (hosting, storage and transactional email delivery); Intercom, Inc. (in-product support messaging and help content); OpenAI, OpenRouter and comparable model providers (the AutoGiny AI assistant and automated content moderation of listings, jobs and uploads).